Consumerisation of IT

The impact of the Consumerisation of IT is now making its impact felt in practically every Corporate.

Staff want the same experience they enjoy at home, throughout the provisioning and support life cycle. However, the device is just the tip of the iceberg!

The key question for an organisation is to what extent they should deploy the ‘iceberg’ of infrastructure that enables the consumer experience, associated with consumer technology (the consumerisation of technology is much more than consumer technology). There is a huge amount of technology and process which underlies the device, enables it, and provides services to it.

This leads to a set of typical concerns for the IT leadership team :

Business Engagement Manager

  • How can a wide range of users be supported and managed, and to what level?
  • How do we develop business cases for consumer devices and understand the true extent of the benefits?
  • Users want the latest thing, with choices; how do we enable them to self-serve and control costs?

IT Strategy and Architecture Manager

  • How can we use Virtualisation, remote management and the Public Infrastructure?
  • The CIO wants me to give users what they want but keep control; how can I do that?
  • How do we give access to corporate data sources in a secure, managed way?

 Service Delivery Manager

  • How can we use a core build of consumer apps to be better interfaces to legacy systems?
  • How should corporate apps be selected, built, managed and supported on consumer technology?
  • What is the appropriate support model for non-corporate devices and consumer applications?

Head of Procurement and Sourcing

  • App stores are on many devices; how would we manage the purchase of cheap business relevant apps?
  • What is different about contracting with external service providers (SaaS and so on)?

We believe that consumerisation should be viewed addressed within the overall IT Management Framework and have developed an approach to enable the development of pragmatic roadmaps:

  • Clear direction in respect of IT consumerisation, showing ‘what good looks like’ and an outline of the value of utilising consumerisation trends
  • Actionable recommendations, prioritised opportunities to create business value, with activities to enable the supply side to deliver consumerisation projects better, guidance on the governance, financial and commercial changes required and a consumerisation roadmap
  • Clarity on next steps, helping overall IT portfolio planning and budgeting
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